We hope to see you at the NAWB Forum this year! Be sure to catch great a great presentation from EDSI team members, Kimberly Glenn and Ken Mall.

The NAWB Forum will be held in our nation’s capital on March 23-26, 2024. Please say hello and learn with our team as they join the nation’s most informed experts presenting about workforce policy, initiatives, and trends.

Kimberly Glenn and Ken Mall Presentation Schedule

Kimberly Glenn is the Director of Innovative Learning Solutions at EDSI. Kim has over 20 years of instructional design and project management experience and currently oversees a team of instructional designers, e-learning specialists, facilitators, and consultants providing learning and development solutions.

Ken Mall is the Managing Director of EDSI Consulting. Ken has more than 20 years of leadership experience working with top-tier companies, labor organizations and government agencies identifying the skill needs of their workforces, and developing and implementing solutions to meet those needs. His vision and expertise in workforce development has helped organizations with notable growth in the technical skills of their skilled workers.

Participant Journey Mapping: Improving Customer Centric and Inclusive Service Delivery

  • 3/25/2024
  • 3:15pm-4:15pm

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