Our Customers

Our unique capabilities allow us to serve a diverse client portfolio in varying sectors and industries. A history of success in established and emerging industries highlights our ability to provide continued value in client engagements.

Project Spotlights

Statewide Training with the Indiana Department of Workforce Development

Monica Markovich: “We needed someone who could bring a wealth of knowledge, experience, and legitimacy to our efforts; someone to help us understand what could be done, what else was out there. EDSI had all the right pieces.”

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Knowledge Management and Workforce Replenishment at Pennsylvania American Water

EDSI worked in partnership with Pennsylvania American Water to shape their knowledge management strategies and ensure continued, future success.

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Technology Drives Changes for SEPTA

John Buckner, SEPTA’s Manager of Technical Training, has turned to EDSI over the years to ensure SEPTA employees are ready for technology advancements in the transit industry.

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Thinking Strategically: Cornerstone Charter Schools

Tom Willis, CEO of Cornerstone Charter Schools, connected with EDSI as Cornerstone was trying to think strategically about their hiring needs as the organization continued to grow.

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Change is Good for Broaching Machine Specialties

When EDSI initially engaged with Broaching Machine Specialties, the company found itself in need of a transformation.

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Case Studies

Organizational Change Management - Transit Rail - MARTA

Empowering Employees. Upgrading Operations. Transforming Technology.

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Customized Training - New Jersey Transit Rail Operations

NJ Transit Rail partnered with EDSI to develop a customized 3-day train-the-trainer program to provide essential knowledge and practical skills needed to more effectively facilitate trainings for adult learners.

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Customized Training - New Jersey Bus Operations

EDSI facilitated a 2.5-day customized train-the-trainer professional development program to NJ Transit’s Bus Operations training staff.

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Operational and Financial Restructuring

A case study highlighting EDSI’s restructuring efforts which helped a client in the office products industry incorporate a lean enterprise within the walls of the manufacturing facility and corporate headquarters.

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Operational Improvement

Helping a struggling manufacturing company transition to success.

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Layoff Aversion

A deeper dive into EDSI’s layoff aversion program, designed to identify and stabilize distressed companies before it is too late.

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I strongly recommend EDSI as a vendor for any workforce knowledge retention needs.

Jodi Wadel; Organization Development Consultant - Pennsylvania American Water Company

The Tooling and Manufacturing Association would strongly suggest EDSI be selected for any workforce related initiative with the goal of developing a structured pipeline of employee candidates or improving the productivity of incumbent employees.

Daniel Kiraly; Director of Education - Tooling and Manufacturing Association

EDSI helped us to identify needs, prioritize training objectives and use our limited budget more wisely. Equally important, they allowed us to support our decisions with hard data. EDSI provided me with a package I could use to help drive activities.

David Wright; Director of Training - Metropolitan Atlanta Rapid Transit Authority

This program with EDSI is very, very strong. There are a lot of successful people here, and I am one of them.

Osha Wright - Pittsburgh RTC Program Participant

At EDSI, their goal when they punch that clock in the morning is to help somebody succeed.

William Clairborne - Philadelphia NCP Program Participant

EDSI understands our vision and helps us get there. Throughout the project, EDSI has helped to define more clearly what we need, redefine deliverables and propose feasible solutions.

Monica Markovich; Program Manager, Educational and Training Programs - Indiana Department of Workforce Development

Had I not incorporated the EDSI process, I'm confident we would not be in business today. We would not have survived the downturn in the economy over the past 2-3 years.

Matt Egrin; President - Broaching Machine Specialties

Using the process laid out by EDSI helped us to create the right gatekeeper responsibilities and tasks, so we can ultimately focus more on the fit of candidates to the Cornerstone culture.

Tom Willis; CEO - Cornerstone Charter Schools

Additional Experience

We take pride in the relationships we build during each client engagement. Below you'll find a brief list of some of the organizations, companies and agencies we've had the pleasure to work with.


Our experience allows us to serve a diverse client portfolio in varying sectors and industries. A history of success in established and emerging industries highlights our ability to provide continued value in each client engagement. Industry and sector highlights include:

Food Services
Food and Beverage
Workforce Development

Project Breakdowns

Kraft Foods/Operating Engineers Local 399; Chicago

With Kraft facing large workforce exits in skilled trade positions, EDSI was contracted to help develop apprenticeship programs that will allow for new apprentice hires to quickly acquire the skills necessary for success. By starting these programs before Kraft's most senior and knowledgeable electricians and mechanics are eligible for retirement, Kraft will ensure the new apprentices will become the subject matter experts of the future. Working with the Kraft Foods Chicago Bakery and IUOE Local 399, EDSI developed an Electro-Mechanical Technician Apprenticeship and Training Program. Utilizing Skilldex, EDSI developed a program for Kraft to address current employee skills as well as future skilled trade needs. EDSI worked closely with the Joint Apprenticeship Training Committee (JATC) on the creation of training standards and the development of training deliverables.

SPS Technologies

SPS Technologies specializes in the production of precision machined parts for the aircraft and defense industries. Their growing business created more than 150 new job openings which were, largely due to the skills necessary, becoming increasingly hard to fill. Working with SPS Technologies, EDSI analyzed the skills necessary to perform the jobs, conducted employee skill surveys and produced job matching and skill gap reports. Additionally, EDSI designed an on-the-job training program, allowing new hires to increase their skills through a series of varied job assignments.

South Central Pennsylvania Workforce Investment Board

EDSI conducted analyses of manufacturing maintenance functions at several South Central Pennsylvania employer locations to identify regional skill gaps. Through the creation of organizational Skills Balance Sheets, EDSI provided each company with a detailed look at current skill levels and identified current and future training needs. In addition to individualized reports, EDSI produced a combined report offering a detailed view of manufacturing maintenance skills on a region-wide basis. The results of the gap analyses have been used to prioritize resources for incumbent worker training.

Pfaltzgraff - Rapid Response

As a result of the York, Pennsylvania Pfaltzgraff factory closing, more than 250 people lost their jobs. EDSI was part of a team delivering rapid response services to employees at the factory. Our staff conducted job analyses, skill surveys, and provided job matching and skill gap reports to identify the skills of the workforce and match those skills with jobs available in the community. Working with the York County CareerLink and the Manufacturers' Association of South Central Pennsylvania, EDSI helped the majority of the workforce transition to new jobs with comparable wages and benefits.

Southeastern Pennsylvania Transportation Authority

In anticipation of the arrival of 200 new rail vehicles, EDSI conducted job analysis, developed and delivered skill and knowledge assessments and analyzed skill gaps of the commuter rail maintenance workforce. EDSI worked with SEPTA's technical training department to efficiently address the most critical skill gaps for 300 employees over a two year period.

Pennsylvania American Water/Utility Workers Union Local 537

American Water is the largest investor-owned regulated water utility in Pennsylvania and provides high quality, reliable water and/or wastewater services to more than two million people in more than 380 Pennsylvania communities in 36 counties. With a workforce of approximately 1,000 employees, many are represented by UWU local 537. Working with the joint labor-management training committee over the past three years, EDSI analyzed five jobs, developed and administered skill assessments to more than 85 mechanics identifying skill gaps to help prioritize training needs. With the skill gaps identified, EDSI worked with the joint labor-management committee to develop customized training curriculum.

Harley Davidson Engineering Skill Gap Analysis

EDSI conducted a plant-wide job analysis and skill survey of engineering functions at Harley Davidson's York, Pennsylvania vehicle manufacturing facility. At the time, new technology was being implemented in the following areas: robotic equipment, programmable logic controller (PLC) electronic control systems, laser cutting equipment and sophisticated chemical equipment for painting and galvanizing motorcycle body parts. EDSI provided Harley Davidson with data identifying current and future skill gaps in the engineering department with a focus on these new technology areas.

Highgate Hotels

Highgate Hotels took advantage of EDSI's customizable training programs for their New York City hotels. The training was designed to improve the skills of Human Resources Managers and launch an extensive training initiative geared toward improving their internal training in front office, housekeeping, engineering, and food and beverage departments. 24 Human Resources personnel attended the training and took the knowledge they learned back to their locations to train staff. Twelve Highgate Hotel brands were included in the training.

Additional Client Engagements

  • Alameda-Contra Costa Transit District
  • Active Radiator
  • Allegheny County Department of Human Services
  • Amalgated Transit Union
  • APTA - American Public Transportation Association
  • AO Smith
  • Berks County Workforce Investment Board
  • Bucks County Workforce Investment Board
  • CTA - Capital District Transit Authority (Albany, NY)
  • CTA - Capital District Transit Authority (Harrisburg, PA)
  • Central Pennsylvania Workforce Development Corporation
  • City of Chicago Department of Community Development
  • Comcast Cable
  • Delaware County Office of Employment and Training
  • Deluxe Stamping & Die Company
  • Detroit Workforce Development Department
  • Duquesne Light
  • Ford Motor Company
  • General Motors Corporation
  • H.J. Heinz Company
  • Harley Davidson
  • Indiana Department of Workforce Development
  • Kellogg Company
  • Keystone Development Partnership
  • Kraft Foods
  • Lancaster County Workforce Investment Board
  • Link-Belt
  • LTK Engineering
  • MARTA - Metropolitan Atlanta Rapid Transit Authority
  • Metro Transit - Minneapolis
  • Mitsubishi Motor Manufacturing of America
  • Montgomery County Economic & Workforce Development
  • Nationalities Service Center
  • New Century Careers
  • New York City Department of Small Business Services
  • Pennsylvania American Water
  • Pennsylvania Bureau of Child Support Enforcement
  • Pennsylvania Department of Education
  • Pennsylvania Department of Public Welfare
  • Philadelphia Family Court
  • Philadelphia Housing Authority
  • Philadelphia Workforce Development Corporation
  • Philadelphia Workforce Investment Board
  • Pittsburgh Foundation
  • Pittsburgh Partnership
  • Port Authority of Allegheny County
  • Raytheon
  • Rexnord Corporation
  • Sacramento Regional Transit District
  • Santa Clara Valley Transportation Authority
  • School District of Philadelphia
  • South Central PA Workforce Investment Board
  • SEPTA - Southeastern Pennsylvania Transportation Authority
  • Southwest Florida Workforce Development Board
  • SPS Technologies
  • Starbucks Coffee Company
  • Superior Court of the District of Columbia
  • Transportation Learning Center, Silver Spring, MD
  • U. S. Department of Education
  • U. S. Department of Labor
  • United Way of Pittsburgh
  • University of Pittsburgh
  • Utah Transit Authority
  • Vallejo Transit - CA
  • Veolia Transit - Yolo, CA
  • Workforce Development Institute
  • WorkForce One - Fort Lauderdale, FL


  • Bay Area Rapid Transit
  • Charlotte Area Transit System
  • Chicago Transit Authority
  • Community Transit, Everett, WA
  • Greater Cleveland Regional Transit Authority
  • King County Metro
  • Los Angeles County Metro Transit Authority
  • Massachusetts Bay Transportation Authority
  • MTA - Nashville
  • MTA of Harris County - Houston
  • New Jersey Transit
  • New York MTA/New York City Transit
  • Pierce County Transit - Lakewood, WA
  • San Diego Trolley, Inc.
  • Sky Train - Vancouver, BC
  • Transit Authority of River City (TARC) - Louisville
  • Tri-Met - Portland, OR
  • Washington Metro Transit Authority