The Role of a One-Stop Operator in WIOA Legislation

As identified in WIOA legislation, the One-Stop Operator should be the entity best suited to implementing a potentially redesigned service delivery system.

What is the role of a One-Stop Operator?

The operator is charged with coordinating the service delivery among partner agencies in One-Stop Centers. Duties include but are not limited to:

• Managing daily operations in coordination with WIOA fiscal agent for the lease, utilities and other activities to support the center
• Managing partner responsibilities defined in the Memorandum of Understanding (MOU) among partners
• Managing hours of operation
• Managing services for individuals and businesses
• Ensure that basic services such are available (orientations, labor market information, resource room)
• Implementing of Local Workforce Development Board Policy
• Adhering to all federal and state regulations and policies
• Reporting to Local Workforce Development Board on operations, performance and continuous improvement recommendations

Are you aware that Local Workforce Development Boards must select a One-Stop Operator through a competitive process?

Local Workforce Development Boards should be planning at this time and be able to demonstrate that they are planning for One-Stop Operator competition procurement during fiscal year 2016. By 2017, a One-Stop Operator must be selected.

Who can be the One-Stop Operator?

• A public, private, or non-profit organization
• A consortium, which must include at least three (3) required WIOA partners
• An institution of higher education
• A State Wagner-Peyser Employment Agency
• A community based, non- profit organization
• Interested Organizations such as local Chamber of Commerce, business or labor organization

What are the duties of a functional leader?

A functional leader’s responsibilities and duties include but are not be limited to:

• Creating daily work schedules, team assignments and work flow based upon operational needs.
• Coordinating staff vacations/unscheduled absences with the formal leader to ensure service coverage by Center staff.
• Ensuring staff are properly trained and provided technical assistance as needed.
• Providing constructive feedback to team staff regarding their duties.
• Facilitating communication among the other functional leaders and teams in the Center.
• Providing input to the formal leader on the work performance of staff under their purview.
• Notifying the formal leader immediately of any staff leave requests or unexcused absences, disciplinary needs, or changes in employee status.
• Identifying and facilitating the timely resolution of complaints, problems, and other issues.
• Providing and/or contributing to reports of Center activities as requested by the WDB or DWS.
• Willingness to ensure open communication with the formal leader(s) and Center Manager in order to facilitate efficient and effective Center operations.